How do we get to the heart of our customer relationships and improve how we deliver for them?

We bring your team together to explore who your customers really are, their desires, fears and emotional drivers and the experiences we need to deliver them. The core question we explore as a team is: “What do we want our customers to feel (and not feel)?”

By the end of this session with the help of the ‘Customer Experience Deck,’ your team will have mapped their customer relationships and planned actions to help change the way they connect and deliver engaging experiences moving forwards. This workshop is for any team that has customer relationships and is looking to improve how they deliver for them.

Let’s stop treating wellbeing as a noun.

Wellbeing should be a verb. Let’s prioritise your people noticing, reflecting and taking actions that shift them from languishing to flourishing. In this interactive workshop, participants will reflect on and define what they feel are the conditions they need to thrive. Wellbeing becomes more powerful when it’s individually created and owned. The ‘Wellbeing Deck’ tool will facilitate this process. Various discussions and sharing activities promote awareness of how to build emotional resilience as a team and support everyone in a way that works for them.

Set your culture up for success and get your teams having conversations about what really matters.

In this highly interactive workshop, we bring your people together and help them build a better connection and understanding while co-creating their team culture. Your team will explore how they do and don’t want to feel at work, along with how this impacts the culture they want to foster and the way they show up and perform. We’ll use the powerful ‘Emotional Culture Deck’ (ECD) as an integral part of this workshop journey, which gives participants a way to be vulnerable, build empathy, create connections and foster trust with their colleagues.

I mix evidence based research with story telling of my personal experience to date.  Popular presentations include;

–  Emotional Wellbeing @ Work

–  Surfing the Stress Curve – Building Resilience to avoid Burnout

Take the time to inquire and listen to how your  employees think and feel at work to ensure you design and cultivate an employee experience that helps you hum as a business and builds a collaborative, enabled, and high performing workforce. Engaged and happy employees lead to engaged and happy customers.

We have several Employee Experience Survey options available to help you truly understand if your employee experience is hitting the mark or falling short with your people. We provide you with the key insights and ideas that will help you raise the bar on your workplace culture. Get in touch and we’ll provide a personalised proposal to suit your needs.